Associate Professional Services Consutant

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as Protected, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information. 

What You Will Do:

As an Associate Professional Services Consultant, you will assist and support project service engagements, including implementations, training, data setup, and conversions. Acting as a system expert, you will collaborate with clients to ensure smooth onboarding, efficient project execution, and successful outcomes, all within scope, budget, and timeline.
Responsibilities:
• Assist and support client implementations, conversions, and professional service engagements across the Mediaocean platform suite
• Conduct needs assessments and gather requirements to tailor solutions
• Deliver regular status updates, highlighting key milestones and risks
• Advise clients on software configuration and best practices
• Provide escalated application support following internal policies and guidelines
• Work closely with Customer Success and Customer Experience teams to facilitate a seamless transition from implementation to product adoption
• Track project progress, ensuring on-time and budget-aligned execution
• Stay informed on product developments and industry trends
• Participate in internal user acceptance testing (UAT) as needed
• Participate in internal UAT activities as required
• Maintain a good knowledge of the media/advertising industry and trends within the industry

Who You Are:

• 2+ years of experience in client services, training, or consulting
• Bachelor’s degree in Advertising, Accounting, Business or a related field
• Strong project management skills with the ability to handle multiple projects
• Proven experience in delivering in-person and remote training
• Experience working with Product and QA teams to troubleshoot and enhance solutions
• Excellent communication, presentation, and relationship management skills.
• Proficiency in Word, Excel and PowerPoint
Preferred Skills:
• Experience with advertising agency systems or related software
• Knowledge of media management and buying
• Accounting knowledge
• Strong analytical and research abilities
• Familiarity with Smartsheet, JIRA, and Confluence

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! 

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.