Client IT Support Technician

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance, Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected by Mediaocean, an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information.

We are seeking a versatile and technically skilled IT professional with a broad knowledge base across key infrastructure domains.

The ideal candidate will not necessarily be an expert in each area, but should have working knowledge and hands-on experience with core IT systems, be able to troubleshoot effectively, and support the ongoing operation and evolution of our IT environment.

What You Will Do:

• Provide general support and maintenance for IT infrastructure, including servers, networks, and end-user environments.
• Assist in managing and maintaining SQL Server databases (basic querying, backups, and monitoring).
• Support and configure Web Servers, primarily IIS (Internet Information Services).
• Administer Active Directory (user and group management, permissions, GPOs).
• Participate in the deployment, configuration, and maintenance of server and network infrastructure.
• Contribute to IT security practices, including patch management, access control, and basic incident response.
• Support virtualization environments (e.g., VMware, Hyper-V) for both server and desktop systems.
• Assist with technical documentation and procedures.
• Collaborate with other IT team members and business stakeholders to resolve technical issues and deliver IT projects

Who You Are:

• Solid understanding of core IT systems and infrastructure.
• Experience with or exposure to:
• Microsoft SQL Server
• IIS and web application / services hosting
• Active Directory and domain services
• Network fundamentals (switching, firewalls, routing, DNS, DHCP)
• Basic IT security principles
• Virtualization technologies (VMware, Hyper-V, or similar)
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Good communication skills; able to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks or priorities.

Preferred Qualifications:

• Certifications such as CompTIA Network+, Security+, Microsoft (MCSA/MCSE), or VMware VCP.
• Experience working in hybrid on-premise/cloud environments.
• Familiarity with PowerShell or other scripting tools.

Why Mediaocean:

We offer a collaborative and supportive work environment where you can continue to grow your technical skills across a wide range of domains. This role is ideal for a motivated individual who enjoys variety and is eager to expand their IT knowledge in real-world scenarios.