Technical Specialist

Who We Are
Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

What you will do

We are seeking a skilled and detail-oriented Technical Specialist to join our Technical Support team. The ideal candidate should have strong experience in application troubleshooting, hands-on Oracle installation and support, and preferably knowledge of SQL Server environments. This role involves diagnosing and resolving technical issues, ensuring the stability and performance of business-critical applications, and providing exceptional support to internal and external users.

Key Responsibilities:

• Provide L2/L3 technical support for enterprise applications and database environments.
• Troubleshoot and resolve complex application and system issues, including performance bottlenecks and integration errors.
• Perform installation, configuration, and maintenance of Oracle and/or SQL Server databases across development, test, and production environments.
• Administer and troubleshoot Windows Server environments, including services, user management, and system performance.
• Collaborate with development, QA, and infrastructure teams to ensure system integrity.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Monitor and tune application and database performance; assist in capacity planning and backup maintenance.
• Analyze system and application logs, identify patterns, and take proactive action to prevent downtime.
• Escalate unresolved issues and work with engineering team as necessary.
• This would be 6:00 AM to 2:30 PM KL time during Sydney’s daylight savings period and 7:00 AM to 3:30 PM KL time in the non-daylight savings period.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field and equivalent work experience.
• 3–6 years of hands-on experience in application support or technical support roles.
• Strong experience with Oracle and/or SQL Server database installation, configuration, patching, and troubleshooting.
• Experience managing and troubleshooting Windows Server (e.g. IIS, event logs, services).
• Familiarity with Oracle tools such as RMAN, Data Pump etc.
• Ability to analyze logs, trace files, and error reports to identify and resolve issues.
• You must be Malaysian citizen or PR holder.

Preferred Qualifications:

• Working knowledge of Microsoft SQL Server (installation, configuration, and T-SQL).
• Understanding of SQL and PL/SQL for troubleshooting and performance tuning.
• Experience with ITSM tools (e.g., Zendesk, Jira) and support ticket workflows.
• Exposure to scripting languages (e.g. PowerShell) for automation is a plus.
• Understanding of ITIL practices and incident/change/problem management processes.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and within a team environment.
• Customer-focused attitude with a commitment to delivering high-quality proactive support.

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! 

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.