Platform Specialist

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company’s advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry’s trusted system of record for media management and finance, Innovid, the leading independent ad tech platform for creative, delivery, measurement, and optimization, as well as Protected by Mediaocean, an integrated solution for ad verification and brand safety. Visit www.mediaocean.com for more information.

What You Will Do:

The Platform Specialist has a solid understanding of customer workflows for a specific area of focus and will leverage their expertise to identify efficiencies and improved processes through the adoption of Mediaocean products and features. The Platform Specialist is responsible for facilitating customer-specific operational deliverables, including identifying service trends, tactical needs, and issue resolution.

Responsibilities:

·       Possesses comprehensive expertise in product knowledge within their specialized area

·       Handles tickets submitted via Email, Chat or Web form

·       Manages or participates in specific project tasks for assigned accounts

·       Facilitates change management and user adoption throughout the customer life cycle

·       Demonstrates product features beyond core functionality to help customers achieve specific business results and maximum value

·       Identifies and mitigates potential customer risks and escalations

·       Communicates frequently and effectively with Mediaocean team members regarding customer activities, including product feedback

·       Guides and trains customers on the use of self-help resources to reduce support dependence

·       Utilizes standard process and support tools/documents to ensure consistent outcomes

·       Identifies, documents and shares best practices to improve the overall customer experience and enhances customer understanding of the value of Mediaocean software solutions

·       Expands knowledge of Mediaocean solutions and business practices, continues to build subject matter expertise in areas of concentration

·       Provides support for, and leads some customer meetings with understanding of owned projects and ticketing escalations

·       Participates in internal user acceptance testing (UAT) as needed

Who You Are:

·       3+ years of experience in client services, media buying, finance

·       Tertiary qualifications in Advertising, Accounting, Business or a related field

·       Proven business acumen to implement effective problem solving and decision-making strategies

·       Articulate and clear communication style, both written and verbally, with the ability to provide consultation to partners and customers while managing expectations

·       Demonstrated adaptability including flexibility in approach, positive mindset to changes, and ability to learn quickly

·       Possess a can-do attitude, an entrepreneurial spirit and a balanced approach to daily challenges

·       Excellent time management, organization and prioritization skills, ability to manage multiple, competing priorities

·       Proficiency in Microsoft Office suite

Preferred Skills:

·       Experience with advertising agency systems or related software

·       Knowledge of media management and buying

·       Accounting knowledge

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! 

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.